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what it is
Sprinklr sells 4 suites of software that help companies manage customer service, social posts, marketing, and customer feedback in one place.
how it gets paid
Last year Sprinklr made $796M in revenue.
why it's growing
Revenue grew 8.7% last year. Revenue rose 191% vs. prior year, and EPS came in at $0.05, up 400%.
what just happened
Sprinklr posted $637M in revenue, and gross margin held at 68.0%.
At a glance
B+ balance sheet — decent shape, but not bulletproof
18.5x trailing p/e — priced about right
19.9% return on capital — nothing to write home about
$0.44 fy2024 eps est
$796M fy2024 rev est
xvary composite: 49/100 — below average
What they do
Sprinklr sells 4 suites of software that help companies manage customer service, social posts, marketing, and customer feedback in one place.
Sprinklr bundles 4 suites and 33 products into one platform. That matters because your teams do not want 4 vendors and 4 bills. It also posted 68.0% gross margin, so the software sells for far more than it costs to deliver.
How they make money
$796M
annual revenue · their business grew +8.7% last year
total revenue
$796M
+8.7%
The products that matter
customer experience platform
Unified-CXM Platform
$193.4M subscription revenue last quarter
This is the revenue engine. It produced $193.4M in subscription sales last quarter, but growth slowed to 6%. That tells you the issue is demand velocity, not product breadth.
core revenue engine
social media management
Sprinklr Social
part of a 33-product portfolio
It serves a real need, especially in regulated industries, but this sits inside a 33-product stack competing against larger software bundles. Breadth helps the pitch. It has not yet restored growth above 6%.
crowded category
service and analytics software
Service & Insights Suites
4-suite platform structure
These products are supposed to make the platform stickier across service, marketing, and analytics. The cross-sell story sounds good. The proof you need is faster subscription growth than the current 6%.
cross-sell test
Key numbers
$796M
annual revenue
That is a real business, not a hope trade. You are paying a small-cap price for $796M of sales.
5.4%
operating margin
For every $100 of sales, Sprinklr keeps $5.40 before interest and taxes. Thin, but not broken.
19.9%
return on capital
The company is getting $19.90 of operating profit for every $100 invested. That is decent for software.
$40M
long-term debt
Debt is tiny versus $796M in sales. The balance sheet is not the problem.
Financial health
B+
strength
- balance sheet grade B+ — solid but not elite
- risk rank 4 — safer than 20% of stocks
- price stability 15 / 100
- long-term debt $40M (3% of capital)
B+ — functional but not a standout on the balance sheet.
Total return vs. market
Return history isn't available for CXM right now.
source: institutional data · return history unavailable
What just happened
beat estimates
Sprinklr posted $637M in revenue, and gross margin held at 68.0%.
Revenue rose 191% vs. prior year, and EPS came in at $0.05, up 400%. The ugly little joke is that the business can grow fast and still keep margins only in the high 60s.
$637M
revenue
$0.05
eps
68.0%
gross margin
the number that mattered
68.0% gross margin means Sprinklr kept $68 of every $100 after direct costs. That is the number that pays for software, sales, and the 3,589 employees.
source: company earnings report, 2026
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What could go wrong
the top risk is subscription growth staying stuck near 6%.
med
core growth keeps decelerating
Subscription revenue grew 6% in Q4 FY26 after growing 9% the quarter before. In software, that kind of slowdown gets punished fast because the market assumes future cross-sell is weaker than management hoped.
If 6% becomes the new normal, the stock stays a cheap software name instead of re-rating into a growth multiple.
med
larger rivals make the platform story harder to sell
Sprinklr competes in customer experience software against better-known bundles from players like Salesforce and Adobe. A 33-product catalog sounds broad, but breadth without faster growth can read like complexity instead of advantage.
That pressures win rates and pricing power, which is how a healthy 68.0% gross margin can slowly lose altitude.
med
margin discipline stops carrying the story
The latest quarter posted a 17% non-GAAP operating margin. That helps. But if growth stays at 6% and margins slip, investors lose both legs of the argument at once.
You are then left with a mature-looking software business that still needs to prove its category position.
med
leadership turnover complicates the sales reset
The January 2026 CMO departure matters because the company already needs cleaner messaging and better demand generation. Management changes are rarely fatal on their own. They are more costly during a growth slowdown.
If new-customer momentum softens for even a couple quarters, the full-year guide looks more aggressive.
At roughly $1B of market value against $796M of revenue, Sprinklr does not need hypergrowth to work. It does need enough growth to prove this is still a platform story and not just a buyback-supported slowdown.
source: institutional data · regulatory filings · risk analysis
Pay attention to
the number that mattered
subscription growth needs to turn back up
The latest print was 6% after 9% the quarter before. If the next few quarters do not show improvement, the market will keep treating CXM like a stalled SaaS asset.
capital return
the new $150M buyback now matters a lot
A second $150M authorization for a roughly $1B company is meaningful. Watch how quickly management deploys it and whether repurchases outpace operating improvement in the narrative.
execution risk
the CMO exit puts extra pressure on demand generation
Arun Pattabhiraman left in January 2026. If pipeline quality or new-logo momentum slips next, investors will connect the dots quickly.
profitability
17% non-gaap operating margin has to hold
Margin discipline is helping offset the slower top line. If that 17% starts fading while subscription growth is still 6%, the stock loses its main support beam.
Analyst rankings
short-term outlook
feed is thin
We do not have a clean ranking value in this snapshot feed. In human-speak: analysts are not giving you a simple scoreboard here, so the business trend matters more than the label.
quality signal
mixed
A B+ balance sheet and 68.0% gross margin say the business is real. A 15 / 100 price stability score says the market does not trust the path.
street setup
show me
The EPS beat was nice. The 6% subscription growth print still dominates the conversation. That is the difference between a quarter people applaud and a stock people pay up for.
source: institutional data
Institutional activity
institutional ownership data for CXM is being compiled.
source: institutional data
Price targets
3-5 year target range
n/a
n/a
$8
current price
n/a
target midpoint · n/a from current
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